At BlessLife Ltd, we strive to provide reliable and high-quality cloud-based ERP, POS, and ZATCA E-Invoicing software. This Return & Refund Policy explains how subscription cancellations and refunds are handled.
BlessLife ERP is a Software as a Service (SaaS) platform delivered online. Because customers receive immediate access to the software upon activation, our services are generally non-returnable.
Subscription fees are billed in advance on a monthly or annual basis depending on your chosen plan. All fees are non-transferable and non-refundable unless explicitly stated otherwise in this policy.
We reserve the right to modify subscription pricing with at least 30 days' notice. Price changes will not affect your current billing cycle.
Refunds may be considered only in specific circumstances:
The following are strictly non-refundable:
We may offer a free trial period for new users. During the trial period, you will have full access to the platform at no cost. If you cancel before the trial ends, you will not be charged.
At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the conversion date. No refunds are issued for charges incurred after trial conversion.
You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation, your access to the platform will continue until the end of the current billing period.
No prorated refunds will be issued for the remaining days of the billing period after cancellation. You will retain access to your data for export purposes for 30 days following cancellation.
All subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date. You authorize us to charge the then-applicable subscription fee to your selected payment method.
If a payment fails, we will attempt to process the payment again within 5 business days. Continued failure to pay may result in service suspension and data loss.
Temporary interruptions due to maintenance or government systems (ZATCA platform availability) do not automatically qualify for refunds.
To request a refund, please contact our support team at support@blesslifeltd.com with your account details and a clear explanation of the issue.
All refund requests must be submitted within 30 days of the billing date. We will review your request and respond within 5-7 business days. Approved refunds will be processed to the original payment method.
Once a refund is approved, it may take 5-10 business days for the amount to appear in your account, depending on your payment provider and banking institution.
We reserve the right to suspend or terminate your account for violation of our Terms of Service, non-payment, or fraudulent activity. In such cases, no refund will be issued for the remaining subscription period.
If your account is suspended in error, please contact support immediately to resolve the issue.
Fees for custom development, integrations, or professional services are non-refundable once work has commenced. If you have paid for custom work that has not yet been started, you may request a full refund within 7 days of payment.
All custom work deliverables are subject to the scope defined in your project agreement. Additional features or changes requested after work begins may incur extra charges.
Please contact us before initiating a chargeback with your provider. Fraudulent or unjustified chargebacks may result in immediate account termination.
For first-time subscribers: If you are not satisfied within your first 30 days (and no custom work has been done), you may request a review for a refund.
We may update this Return and Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
Material changes will be communicated via email at least 14 days before taking effect.
Questions about billing? We are here to help.